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    2. Questions   and   Answers

      How to use the reset button to restore the default factory settings?
      Press the RESET button for 5 seconds, and then the system will restore the default factory settings.
      How to troubleshoot the operating status of each power supply when the pluggable FSU/PSU main and standby power modules are in-place at the same time?
      When the main and standby power modules are in place at the same time, the PWR of the main power supply and the standby power supply will always be on due to the power management function of the system. If there is a problem, the ALM red LED will light up to warn.
      How to troubleshoot the operating status of each board when the main and standby control boards are in-place at the same time?
      When the two main control boards are in-place at the same time, the PWR power lights of the main and standby boards are always on, the system running light (SYS) of the main board will flash periodically, and the system running light (SYS) of the standby board will be always on.
      Indicator of G-COM Equipment

      Indicator

      Status

      Indication

      POWER

      On

      The device is powered on normally.

      SYSTEM

      Blinking

      The system is operating normally.

      Interface

      On

      LINK UP

      Interface

      Off

      LINK DOWN

      Interface

      Blinking

      Data is being transferred.

      How to troubleshoot the indicator of switch interface?


      The switch interface indicators have two indications:

      Blinking: Data is being transferred.

      On: The interface negotiation is normal and LINUP.

      How to troubleshoot port failure of the device?

      1. Check the cables;

      2. Check whether the service board is installed in place, and then check the board card indicator.

      How to troubleshoot power failures of the device?

      1. Check if there is any problem with the plug and power cord;

      2. Check the power indicator after turning on the device. If the indicator does not light up, replace the power supply in time.

      What to do if POE cannot supply power normally?

      1. Confirm whether there is a problem with the connection of the RJ45 network cable;

      2. Confirm whether the POE power is sufficient.

      What to do if the console port cannot be logged in?

      1. Adopt the replacement method to confirm whether there is a problem with the Console cable.

      2. Confirm the configuration parameters such as the baud rate of the Console port.


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